Services & Consulting
You will be required to select your Manufacturer and enter Product Numbers according to your Manufacturer Type. This will allow our Service Staff to better respond to your request. Thank you!
To enter a work order, please fill out the required fields (*) and then click submit.
Complete entry helps our dispatchers process your request.
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City, State, Zip:
Customer Reference #:
Please describe your Problem:
Please include as much detail as possible so we can better respond to your request.
Select A Manufacturer:
Select A Manufacturer
For the replacement of parts identified by the Vendor as End User Replaceable (EURP), we apply a $70 Charge.
For Computer repairs: The travel fee to Cockeysville, Hunt Valley, and Sparks is $30. The travel fee to Baltimore City and to Anne Arundel, Baltimore, Carroll, Harford, and Howard counties is $42. The fee to any other area is $55.00.
Presentation System repair fees are a minimum of 2 hours including 1 way travel.
Serial Number is defined as a 10 or 12 digit Alphanumeric value located on an HP-Compaq product.
12 digit serial number: 3J03DM75RC84
10 digit serial number: USV2510636
HP-Compaq Product Number is defined as the characters to the left of a "-" or "#" of a standard shipping final part number. Shipping Final Number: AA666A#ABD or 123456-999
Product Number: AA666A or 1234567
Service Tag Number:
Service Tag Number is a 7 digit alphanumeric code, such as: 7D0TM41
Express Service Code:
Machine Type is a 7 digit alphanumeric code such as 2366-8AU or 2675-BP1.
Serial Number is a 7 digit alphanumeric code such as 78CDRVY or KPRPPRC.
Why do we ask for Serial and Product Numbers?
- We keep a service history on every machine we work on. By providing a serial number we can track the history of repairs made to your machine. Technicians frequently reference service history's for a variety of reasons.
- Every time a service call is placed, we require the serial and product codes to identify your machines warranty status. You can always ask for us to check the warranty status before any service is performed.
- Even when you know that your machine is out of warranty, it's a good idea to keep a record of which machines you have serviced, by providing us with the machines identifying codes.
338 Clubhouse Rd Hunt Valley MD 21031 •