Already ITIL 4 Foundation certified? Take the ITIL (Version 5) Foundation Bridge. This course provides the key concepts of digital product and service management (DPSM) and establishes a common language for effective practice across organizations. ITIL (Version 5) Foundation Delve into the core ITIL principles and practices. Develop future-ready skills that support roles across product, service, experience, strategy, and transformation. Digital technology and digital transformation have, and are, causing a fundamental shift in how organizations create value. This shift goes beyond modernizing IT to changing how products and services are designed, delivered, and continually improved. The new ITIL represents an evolution from traditional IT management to digital product and service management and unifies these approaches into a single lifecycle. ITIL Foundation provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements support a focus on value, outcomes, and experience. This 18-hour certification course enables learners to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, outcomes, and experience. It also provides learners with insights into how they can improve their work and the work of their organization with ITIL guidance.
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