The Reporting Cisco Contact Center Enterprise (CCER) training provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The training explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco CCE solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The training teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution. Earn 12 CE credits towards recertification.
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