The Administering Cisco Contact Center Enterprise (CCEA) training teaches you contextual information around call flow between components in the Cisco Unified Contact Center Enterprise (UCCE) solution, including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You ll receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Earn 32 CE credits towards recertification.
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