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ChatGPT - Agent Mode, Research Mode and Custom GPTs

SS Course: 3000845

Course Overview

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This course focuses on the effective and responsible use of ChatGPT as a professional tool for research, problem-solving, and workflow support. Students will learn how to select the appropriate ChatGPT mode basic prompting, Research mode, or Agent-based workflows based on task complexity, accuracy requirements, and desired outcomes.

Emphasis is placed on writing clear control prompts, managing AI behavior and memory, and maintaining human oversight throughout AI-assisted processes. Students will practice using Research mode to gather and evaluate information with citations, and will design and refine Agents and custom GPTs for defined use cases.

                                                                  

Scheduled Classes

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03/09/26 - HC3 - Virtual Instructor-Led - Virtual Instructor-Led (click to enroll)
04/24/26 - HA2 - Virtual Instructor-Led - Virtual Instructor-Led (click to enroll)

What You'll Learn

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In this course, you will use ChatGPT to:

  • Decide which AI mode (basic prompt, research, or agent) is appropriate for a task.
  • Use Research mode to gather, synthesize, and cite information.
  • Design and deploy Agents to perform multi-step tasks.
  • Create control prompts that guide tone, behavior, and memory.
  • Collaborate with others using AI-supported workflows.
  • Build and test custom GPTs for specific use cases.

Outline

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Lesson 1: Understanding ChatGPT Modes and Capabilities

Topic A: The Different Ways ChatGPT Can Work for You

  • Basic prompting
  • Research mode
  • Agent mode
  • Custom GPTs

Topic B: When to Use Basic Prompts vs. Research vs. Agents

  • Task complexity vs. tool choice
  • One-off tasks vs. multi-step workflows
  • Accuracy needs vs. speed
  • Human-in-the-loop decision making

Lesson 2: Writing Strong Control Prompts

Topic A: What Control Prompts Are (and Are Not)

  • System-style instructions
  • Behavioral constraints
  • Tone, role, and output formatting

Topic B: Using Control Prompts to Guide Memory and Behavior

  • Persistent expectations
  • “From now on…” instructions
  • What should not be stored in memory
  • Risks of vague control prompts

Lesson 3: Using Research Mode Effectively

Topic A: Asking Better Research Questions

  • Narrowing scope
  • Defining sources and credibility needs
  • Avoiding overly broad prompts

Topic B: Evaluating and Using Research Results

  • Reviewing citations
  • Identifying gaps or weak sources
  • Turning research into usable content

Lesson 4: Introduction to Agents

Topic A: What Agents Are and How They Differ from Prompts

  • Autonomy vs. instruction
  • Multi-step execution
  • Task delegation

Topic B: Designing Agent Tasks

  • Defining goals clearly
  • Breaking work into stages
  • Setting success criteria

Lesson 5: Managing and Refining Agent Output

Topic A: Human Oversight and Agent Guardrails

  • Monitoring progress
  • Stopping or redirecting agents
  • Avoiding runaway tasks

Topic B: Iterating on Agent Instructions

  • Improving results through feedback
  • Adjusting scope and limits
  • Learning from failed agent runs

Lesson 6: Collaborative Workflows with AI

Topic A: Using ChatGPT in Group Projects

  • Shared prompts and frameworks
  • Role-based collaboration
  • Avoiding duplicated work

Topic B: AI as a Team Member (Not a Replacement)

  • Brainstorming together
  • Dividing responsibilities
  • Reviewing and integrating AI output

Lesson 7: Building Custom GPTs

Topic A: Defining the Purpose of a GPT

  • Single-task vs. multi-task GPTs
  • Audience-specific GPTs
  • Internal vs. external use

Topic B: Configuring GPT Instructions and Behavior

  • Writing effective GPT instructions
  • Defining boundaries
  • Testing for consistency

Lesson 8: Testing, Refining, and Deploying GPTs

Topic A: Evaluating GPT Performance

  • Accuracy
  • Consistency
  • Usability

Topic B: Improving GPTs Over Time

  • Updating instructions
  • Handling edge cases
  • Knowing when not to use a GPT

Lesson 9: Ethical, Practical, and Instructional Considerations

Topic A: Transparency and Disclosure

  • When to tell users AI was used
  • Classroom and workplace expectations

Topic B: Responsible AI Use

  • Over-automation risks
  • Bias and misinformation
  • Maintaining human judgment

Collaborative AI System Project

Students work in teams to:

  • Define a real-world problem
  • Decide when to use:
    • Basic prompts
    • Research mode
    • Agents
    • Custom GPTs
  • Build and document:
    • Control prompts
    • One agent workflow
    • One custom GPT

Prerequisites

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Students attending should have completed ChatGPT - AI for Everyone and ChatGPT - Using ChatGPT to Increase Microsoft Office Productivity or have similar experience.  This course assumes familiarity with ChatGPT prompting and settings

    Who Should Attend

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    Knowledge workers and professionals who already use ChatGPT at a basic level and need to move toward structured, accountable, and repeatable AI use.

    More specifically, this course is best suited for:

    • Educators and instructional designers integrating AI into teaching, curriculum development, and learning workflows

    • Business professionals and managers responsible for research, documentation, analysis, and decision support

    • Government and nonprofit staff who must balance efficiency with transparency, accuracy, and oversight

    • Consultants, trainers, and analysts who need consistent, explainable AI-supported outputs rather than ad hoc results

    This is not an introductory “what is AI?” course, and it’s not aimed at developers or data scientists. The assumed baseline is familiarity with ChatGPT for simple prompting. The value of the training lies in helping participants make informed decisions about when and how to use different AI capabilities, justify those choices, and apply them responsibly in professional settings.

    Next Step Courses

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