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Certified ScrumMaster Workshop (CSM)

SS Course: 3000521

Course Overview


Beginning with the history of agile development and moving through the disciplines promoted by Scrum, this ScrumMaster (CSM) training course will give you a comprehensive understanding of the Scrum methodology while specifically reviewing the behaviors expected of a ScrumMaster. This 2day Certified ScrumMaster training course is suitable for those practicing or looking to practice the art of the ScrumMaster, but is highly valuable for anyone involved in Scrum (Managers, Team Members, Product Managers, etc.).

Even projects that have solid, welldefined project plans encounter some degree of change and waste. Shifting market conditions, budget cuts, staff restructuring, or any number of influences will disrupt the best plan while contributing to customer dissatisfaction and staff discouragement. Moreover, projects that begin with changing or unclear requirements make it difficult to even establish project expectations. Scrum is the agile development process that allows teams to deliver usable software periodically throughout the life of the project, evolving with new requirements as the project proceeds.

*The certification requirements have recently changed. Please visit the  Certified Scrum Master (CSM) certification page for more information.


Scheduled Classes


What You'll Learn


You will learn to:

  • Explain and facilitate the Scrum roles: team member, Product Owner, ScrumMaster
  • Use the foundational, critical concepts of Scrum
  • Apply empirical thinking to your project work
  • Understand your team's productivity and lead them to improve it
  • Communicate the importance of organizational agreement on software readiness
  • Appreciate that the ScrumMaster role can be the most satisfying as well as the most difficult job on a project
  • Embrace the role of conflict resolution in Scrum
  • Work on a real-world Scrum project thru classroom experiences
  • Practice and utilize the Scrum framework
  • Know when software is "done" under Scrum


Viewing outline for:

Part 1: Lean, Agile, and Scrum

  1. Scrum Roles
  2. Scrum Events and Artifact Transparency
  3. Sprint and Increment
  4. Sprint Planning
  5. Daily Scrum
  6. Sprint Review
  7. Sprint Retrospective
  8. Product Backlog
  9. Sprint Backlog
  10. Definition of Done

Part 2: Scrum Master Core Competencies

  1. Facilitation
  2. Coaching

Part 3: Service to the Development Team

  1. Scrum Master as Servant-Leader

Part 4: Service to the Product Owner

Part 5: Service to the Organization

  1. Impediment Removal
  2. Coaching the Organization



Although it is not mandatory, students who have completed the self-paced Foundations of Agile eLearning course have found it very helpful when completing this course.

Attendance and Virtual Camera Requirement


It is incumbent upon the trainer to verify that each participant meets the objectives for certification.  To ensure participation, trainers will require attendees in this class to turn on their cameras. Attendees not meeting this criteria or who miss a portion of the class may not meet certification requirements, and therefore, will be ineligible to take the exam.

    Who Should Attend



    This Scrum Master (CSM) certification program was developed for any professional who is currently involved in or will become involved in the running of Scrum projects.

    Current Scrum Team Members not certified, including:

    • Business customer, user or partner
    • Product Owners
    • Team Members
    • Acting ScrumMasters who currently are not scrum certified

    Positions within organizations that are interested in moving to Scrum, including:

    • Project Manager
    • Project lead
    • Project sponsors
    • IT Manager/Directors
    • Business Analyst
    • Developers/Programmers



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