Course Overview
TOPAdvanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor-led course designed to empower collaboration administrators with the advanced knowledge and hands-on experience needed to support, troubleshoot, and optimize Cisco Unified Communications Manager environments. This course is built on CUCM version 15 and is intended for experienced unified communications administrators who already have a working knowledge of CUCM and are ready to go deeper into advanced call routing, mobility, diagnostics, and intercluster communication.
AAUCMF is a follow-on course to ACUCM+AUC and combines elements from official Cisco courses such as CLFNDU, CLCOR, CLACCM, and CLCEI, along with additional real-world material developed exclusively by Sunset Learning Institute. The class utilizes the North American Numbering Plan (NANP) and includes labs with both SCCP and SIP phones, as well as H.323 and SIP gateways.
After a brief review of Unified Communications architecture and foundational configuration, the course covers newly introduced and enhanced features in CUCM 15. It then transitions into the implementation of a multi-site dial plan architecture, focusing on signaling, overlapping directory numbers, digit manipulation, and PSTN backup using automated alternate routing. Additional modules cover call admission control, hardware media resource configuration, and intercluster communication using ILS and GDPR. Students will also deploy a basic CUBE and gain familiarity with core CUBE functions and configuration.
Throughout the course, administrators will configure and test features like Extension Mobility, Unified Mobility (including Single Number Reach), and Device Mobility.
The class also emphasizes practical troubleshooting using Cisco’s Real-Time Monitoring Tool (RTMT), TranslatorX, and CUCM trace files. Reporting capabilities are addressed through labs that use the CDR Analysis and Reporting (CAR) tool to generate user, system, and call quality reports.
Scheduled Classes
TOP| 09/29/25 - SLV - Virtual-Instructor Led - Virtual Instructor-Led | (click to enroll)
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| 12/01/25 - SLV - Virtual-Instructor Led - Virtual Instructor-Led | (click to enroll)
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What You'll Learn
TOPAfter completion of this course, students will be able to:
- Explain CUCM signaling behavior for phones, gateways, and media resources (SCCP, SIP, H.323)
- Build and manage site-specific device pools, regions, locations, and date-time groups for HQ and branch sites
- Use self-provisioning with LDAP to streamline phone onboarding and user profile setup
- Configure Cisco Jabber and SIP phones in a lab environment
- Set up and troubleshoot multisite call routing using H.323 gateways and SIP trunks
- Route PSTN calls using Local Route Groups and dial plan tools like route patterns and translation patterns
- Control call permissions using partitions, calling search spaces (CSS), and site-specific class of service
- Configure inbound call routing based on caller ID and translation rules
- Use RTMT and TranslatorX to collect, analyze, and troubleshoot SIP, SCCP, and H.323 call traces
- Generate and interpret call usage, flow, and quality reports using the CUCM CAR tool
- Implement Call Admission Control (CAC), Automated Alternate Routing (AAR), and call forwarding fallback
- Configure and assign hardware-based media resources like DSP transcoders and conference bridges
- Set up Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR) for intercluster calling
- Deploy a basic Cisco Unified Border Element (CUBE) with local transcoding and translation patterns
- Configure Cisco Unified Mobility, including Single Number Reach (SNR), remote destinations, and access lists (NEW)
- Monitor CUCM services and features using built-in tools for diagnostics, reporting, and troubleshooting
Outline
TOPModule 1: Review of CUCM and Overview of New Features
Module 2: Understanding End-User Implementation Options
Lesson 1: Implementing End Users in CUCM Including LDAP Integration
Lesson 2: Review of Cisco IP Phones and SCCP and SIP Signaling
Lesson 3: Universal Device and Line Templates and Feature Group Templates
Lesson 4: Deploying the Self-Provisioning IVR
Module 3: Dial Plan Architecture
Lesson 1: H.323 and SIP Protocols and Signaling
Lesson 2: Local Route Groups
Lesson 3: Inbound Calls Routing in a Multisite Environment
Lesson 4: Implementing Survivable Remote Site Telephony
Lesson 5: Implementing Cisco Unified SCCP SRST
Lesson 6: Implementing SIP SRST
Lesson 7: Implementing Communications Manager Express in SRST Mode
Module 4: Intersite and Intercluster Calling Architecture and Features
Lesson 1: Locations-Based Call Admission Control and AAR
Lesson 2: Media Resource Implementation (DSPs)
Lesson 3: Native Call Queuing
Lesson 4: Configuring Intercluster Enhanced Locations Call Admission Control
Lesson 5: Configuring a Basic CUBE
Module 5: Implementing Mobile and Remote Access
Lesson 1: Expressway Architecture
Lesson 2: Mobile Remote Access Features and Functions
Lesson 3: Deploying Mobile and Remote Access Labs:
Labs
Lab 1: Connecting to the VMs Using Guacamole
Task 1: Access Pod Workstations Using Guacamole
Lab 2: Implementing Site-Specific Device Pools
Task 1: Activate Services on the CUCM servers
Task 2: Create Regions and Locations for HQ and Branch
Task 3: Create a Phone NTP Reference and Date-Time Groups for HQ and Branch
Task 4: Create Cisco Unified CM Groups for HQ and Branch
Task 5: Create Site-Specific Device Pools for Servers, HQ and Branch
Lab 3: Self-Provisioning IVR with LDAP Integration
Task 1: Configure Cisco IP Communicator Phones for the Lab
Task 2: Configure a Device Template, a Universal Line Template and User Profile for HQ Phones
Task 3: Configure the Self-Provisioning IVR
Task 4: Configure LDAP Integration
Task 5: Add Phones Using the Self-Provisioning IVR
Lab 4: Building Branch Phones
Task 1: Manually Configure a Cisco Unified SIP Phone
Task 2: Prepare CUCM for Jabber Clients
Task 3: Deploy Jabber in Phone-Only Mode
Lab 5: Implementing Basic Multisite Connections
Task 1: Add an H.323 Gateway to Cisco Unified Communications Manager
Task 2: Configure an H.323 Gateway for HQ PSTN Access
Task 3: Add a SIP Trunk to Cisco Unified Communications Manager for Branch PSTN Access
Task 4: Configure the SIP Gateway on the Branch Router
Task 5: Create Route Groups, Route List, and Route Patterns
Task 6: Configure PSTN Calling Routing Using Local Route Groups
Task 7: Test and Troubleshooting Outbound HQ Calls
Lab 6: Building Line/Device Class of Service
Task 1: Create a PSTN Dialing Plan with Site-Specific Elements
Task 2: Configure CSS for Calling Privileges
Lab 7: Implementing Call Routing in a Multisite Environment
Task 1: Implement Site-Code Intersite Dialing Using Enterprise Alternate Numbers
Task 2: Configure Site-Specific Numbers for Operator
Lab 8: Configuring Inbound Calling in a Multisite Environment
Task 1: Configure Partitions, CSSs, and Translation Patterns for Inbound PSTN Calls
Task 2: Configure Inbound Call Routing Based on Caller-ID
Lab 9: Examining Call Traces with RTMT (NEW)
Task 1: Installing RTMT to Use for Accessing Trace Records
Task 2: Examining Call Traces with RTMT
Task 3: Examining Call Traces with TranslatorX
Task 4: Generating CUCM CAR Tool Reports
Task 2: Generate User Reports
Task 3: Generate System Reports
Task 4: Analyze Calls
Lab 10: Implementing CAC and AAR
Task 1: Configuring Regions and Locations for CAC
Task 2: Configure AAR and CFNB to Route Calls over the PSTN If Denied by CAC
Task 3: Restore Normal Operations
Lab 11: Implementing Media Resources
Task 1: Add a Hardware Conference Media Resource
Task 2: Configure Hardware Media Resources Access
Lab 12: Deploying the Intercluster Lookup Service (ILS) and GDPR
Task 1: Configure Global Dial Plan Replication
Task 2: Configure the Intercluster Lookup Service
Task 3: Configuring SIP for ILS/GDPR Calling via SME
Lab 13: Implementing a Basic CUBE with Local Transcode Resources
Task 1: Configure SIP Trunks and Route Patterns to CUBE
Task 2: Configure Translation Patterns on CUBE
Task 3: Configure Branch Router as CUBE
Task 4: Configure DSP-based Transcoder at Branch CUBE
Lab 14: Configuring Cisco Unified Mobility (NEW)
Task 1: Prepare CUCM for Mobile Connect/Single Number Reach
Task 2: Associate an End User Account with the IP Phone and Enable the Use of Mobility
Task 3: Configure Remote Destination Profiles and Remote Destinations
Task 4: Configure Ring Schedules and Access Lists for Remote Destinations
Prerequisites
TOPTo fully benefit from this course, students must have the following prerequisite skills and knowledge:
- Experienced Cisco Collaboration administrator, or
- ACUCM+AUC and additional field experience
Who Should Attend
TOP- Experienced Cisco Collaboration Engineers
- Anyone who has attended ACUCM+AUC and needs more training on advanced features and troubleshooting
