your one source for IT & AV

Training Presentation Systems Services & Consulting Cloud Services Purchase Client Center Computer Museum
Arrow Course Schedule | Classroom Rentals | Student Information | Free Seminars | Client Feedback | Partners | Survey | Standby Discounts

Outlook Part 2

SS Course: 1000194

Course Overview


Every day, millions of email messages are exchanged among people within and between organizations. Email has a ubiquitous presence in the lives of many, and it's likely that email technologies will continue to evolve with the changing needs of workplaces. After all, email communication has not been replaced, or its growth slowed, as many predicted with the rise of social media and the widespread adoption of mobile technologies. Many organizations have implemented mail management systems that combine the back-end power of Microsoft® Exchange Server and the front-end intuitive user interface of Microsoft® Outlook®.

In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items. In short, you'll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.


Scheduled Classes


What You'll Learn


In this course, you will use Outlook’s advanced features to customize and manage your email communications, including: using advanced features to organize emails; managing calendar settings and options; managing contact information; scheduling tasks; and managing Outlook archives and data file settings.

You will:

  • Insert objects in messages, and modify properties and global options.
  • Organize, search, and manage messages.
  • Protect your mailbox and manage its size.
  • Use rules and Quick Steps to automate message management.
  • Work with advanced calendar settings.
  • Import and forward contacts.
  • Assign delegate permissions and share Outlook items with others.
  • Archive and back up Outlook items using data files.


Viewing outline for:

Lesson 1: Modifying Message Properties and Customizing Outlook

Topic A: Insert Hyperlinks and Symbols

Topic B: Modify Message Properties

Topic C: Add Email Accounts to Outlook

Topic D: Customize Outlook Options

Lesson 2: Organizing, Searching, and Managing Messages

Topic A: Group and Sort Messages

Topic B: Filter and Manage Messages

Topic C: Search Outlook Items

Lesson 3: Managing Your Mailbox

Topic A: Manage Junk Email Options

Topic B: Manage Your Mailbox Size

Lesson 4: Automating Message Management

Topic A: Use Automatic Replies

Topic B: Use Rules to Organize Messages

Topic C: Create and Use Quick Steps

Lesson 5: Working with Calendar Settings

Topic A: Set Advanced Calendar Options

Topic B: Create and Manage Additional Calendars

Topic C: Manage Meeting Responses

Lesson 6: Managing Contacts

Topic A: Import and Export Contacts

Topic B: Use Electronic Business Cards

Topic C: Forward Contacts

Lesson 7: Sharing Outlook Items

Topic A: Assign and Manage Tasks

Topic B: Share Your Calendar

Topic C: Share Your Contacts

Lesson 8: Managing Outlook Data Files

Topic A: Use Archiving to Manage Mailbox Size

Topic B: Work with Outlook Data Files

Appendix A: Mapping Course Content to Outlook Associate (Office 365 and Office 2019): Exam MO-400

Appendix B: Configuring Email Message Security Settings

Appendix C: Inserting Objects into Messages

Appendix D: Microsoft® Outlook® Common Keyboard Shortcuts



To ensure your success, you should have end-user skills with any current version of Windows, including being able to start and close applications, navigate basic file structures, manage files and folders, and access websites using a web browser. Additionally, it will benefit you to have basic Outlook skills. To obtain this level of skills and knowledge, you can take any one or more of the following Logical Operations courses:

  • Using Microsoft® Windows® 10
  • Microsoft® Outlook® for Office 365™ (Desktop or Online): Part 1

    Who Should Attend


    This course is intended for those with a basic understanding of Microsoft® Outlook® and who need to know how to use its advanced features to manage their email communications, calendar events, contact information, search functions, and other communication tasks.

    Next Step Courses