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Business Process Improvement

SS Course: 3000415

Course Overview

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Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. This course explores the need for a business process focus, the essential steps for business process improvement, and the critical success factors for making the effort successful. It provides a practical framework for business process improvement and describes many tried and true process improvement concepts and techniques. Lastly, it provides valuable tips and techniques to introduce process changes effectively, to get the most from your process improvement effort. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment, and use the techniques immediately upon leaving class.

                                                                  

Scheduled Classes

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What You'll Learn

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  • Describe the purpose, benefits, and critical issues of Business Process Improvement (BPI).
  • Name several critical success factors that lead to effective BPI, and describe how to utilize them.
  • List the essential components and steps of process analysis.
  • Employ industry-standard techniques for analyzing the root cause of process problems, such as Fishbone Diagrams, Pareto analysis, Value Stream Analysis, etc.
  • Discover appropriate metrics for analyzing business processes that provide sufficient insights into process effectiveness.
  • Use process maps to discover and analyze process problems.
  • Design new processes using lean techniques that eliminate waste and maximize business value, using three standard objectives to optimize process design.
  • Discuss the importance of monitoring and managing processes.
  • Choose critical metrics for the ongoing monitoring of process performance and efficiency, including the use of Business Intelligence for monitoring and reporting.
  • Describe and develop a control plan to assure the continued effectiveness of processes.
  • Describe the components of an industry-standard Business Process Management framework and how BPI fits into it.
  • Discuss the interdependence of people, processes, and systems and how it relates to effective introduction of process changes.
  • Facilitate the introduction of process change in the organization, using accepted and practical techniques.
  • Use effective motivation to increase your chances of success when introducing process changes.
  • Make consulting-like process recommendations that get adopted and accepted.

Outline

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Viewing outline for:

Business Process Improvement (BPI) Foundation

Metrics

Analysis

Business Process Design

Transformation Processes

Prerequisites

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Experience or training in modeling or mapping business processes. The Business Process Modeling course satisfies this prerequisite.

    Who Should Attend

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    Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to improve and/or manage business processes.

    Next Step Courses

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