In this hands-on, three-day Apple macOS Support Essentials 10.15 you will learn the best ways to support macOS Catalina users, and work on exercises that provide real-world experience.
10/26/20 - CTB - 10420 Little Patuxent Parkway, Suite 110 - Columbia-ThinkB!G or Virtual
11/30/20 - CTB - 10420 Little Patuxent Parkway, Suite 110 - Columbia-ThinkB!G or Virtual
This course will teach you how to use macOS Catalina tools and resources to troubleshoot macOS Catalina, macOS Catalina features, and functionality including how to find more information. Note: macOS Catalina is the most recent operating system release, previously known as macOS Mojave, High Sierra, macOS Sierra, or OS X.
Part 1. Installation and Configuration
Update, upgrade, and reinstall macOS Catalina
Set up and configure macOS on an individual Mac
Use the command-line interface
Use macOS Recovery
Part 2: User Accounts
Manage user accounts
Manage user home folders
Manage macOS security and password changes
Part 3: File Systems and Storage
Manage file systems and storage
Manage permissions and file sharing
Part 4: Data Management
Use hidden items, shortcuts, and file archives
Use metadata and Spotlight
Manage system resources and Time Machine
Part 5: Apps and Processes
Install, manage, and troubleshoot apps
Part 6: Network Configuration
Manage basic and advanced network settings
Troubleshoot network issues
Part 7: Network Services
Manage network services, host sharing, and a personal firewall
Part 8: System Management
Manage printers and scanners
Troubleshoot peripherals, startup, and other system issues
All course objectives and outlines are a guide for students. To ensure student satisfaction, these course topics and order may be modified or added to ensure the latest information is covered to support real world use of the technology.
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Students must have a good working knowledge of computers, operating systemsKnowledge of OS Xusing a mouse, keyboard, standard menus and commands. Students must be able to open, save, and close applications, files, as well as navigate to other folders. It is highly recommended that you have taken the macOS Catalina Basics prior to attending this class.
- People who manage computer networks or computer labs that run macOS.
- People who support Mac users.
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