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macOS Support Essentials 10.15 Catalina 101

SS Course: 2001344

Course Overview


In this hands-on, three-day Apple macOS Support Essentials 10.15 you will learn the best ways to support macOS Catalina users, and work on exercises that provide real-world experience. 


Scheduled Classes

08/31/20 - CTV - Virtual-Instructor Led - Virtual-Instructor Led
10/26/20 - CTB - 10420 Little Patuxent Parkway, Suite 110 - Columbia-ThinkB!G or Virtual
11/30/20 - CTB - 10420 Little Patuxent Parkway, Suite 110 - Columbia-ThinkB!G or Virtual

What You'll Learn


This course will teach you how to use macOS Catalina tools and resources to troubleshoot macOS Catalina, macOS Catalina features, and functionality including how to find more information. Note: macOS Catalina is the most recent operating system release, previously known as macOS Mojave, High Sierra, macOS Sierra, or OS X. 


Viewing outline for:

Part 1. Installation and Configuration
Update, upgrade, and reinstall macOS Catalina
Set up and configure macOS on an individual Mac
Use the command-line interface
Use macOS Recovery

Part 2: User Accounts
Manage user accounts
Manage user home folders
Manage macOS security and password changes

Part 3: File Systems and Storage
Manage file systems and storage
Manage encryption
Manage permissions and file sharing

Part 4: Data Management
Use hidden items, shortcuts, and file archives
Use metadata and Spotlight
Manage system resources and Time Machine

Part 5: Apps and Processes
Install, manage, and troubleshoot apps
Manage documents

Part 6: Network Configuration
Manage basic and advanced network settings
Troubleshoot network issues

Part 7: Network Services
Manage network services, host sharing, and a personal firewall

Part 8: System Management
Manage printers and scanners
Troubleshoot peripherals, startup, and other system issues


All course objectives and outlines are a guide for students.  To ensure student satisfaction, these course topics and order may be modified or added to ensure the latest information is covered to support real world use of the technology.

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Students must have a good working knowledge of computers, operating systemsKnowledge of OS Xusing a mouse, keyboard, standard menus and commands. Students must be able to open, save, and close applications, files, as well as navigate to other folders. It is highly recommended that you have taken the macOS Catalina Basics prior to attending this class. 

    Who Should Attend

    • People who manage computer networks or computer labs that run macOS.
    • People who support Mac users.

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