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Outlook Fundamentals

SS Course: 1000114

Course Overview


Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information amongst employees. As email grows in popularity and use, most organizations have found the need to implement a corporate mail management system such as Microsoft® Office Outlook® to handle the messages and meeting invitations sent among employees.


In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style. You will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate many management tasks, work with calendars and contacts, manage tasks, protect data with archiving and data files, as well as share and delegate access to your workspaces. In short, you'll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.


Scheduled Classes


What You'll Learn


In this course, you will use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; customize message response options; and organize your mail. You will use Outlook’s advanced features to customize and manage your email communications, including using advanced features to organize emails; managing calendar settings and options; managing contact information; scheduling tasks; and managing Outlook backups and data file settings.

You will:

  • Navigate Outlook 2016 to read and respond to email.
  • Use the Address Book, and format and spell check new messages.
  • Attach files and insert illustrations to messages.
  • Customize read and response options.
  • Use flags, categories, and folders to organize messages.
  • Create and work with Contacts.
  • Create appointments and schedule meetings in Calendar.
  • Create and work with Tasks and Notes.
  • Modify messages and set global options.
  • Organize, search, and manage messages.
  • Manage your mailbox.
  • Automate message management.
  • Work with calendar settings.
  • Manage contacts and groups.
  • Manage activities by using tasks.
  • Share workspaces with others.
  • Manage Outlook data files.


Viewing outline for:

Lesson 1: Getting Started with Outlook 2016

         Navigate the Outlook Interface

         Work with Messages

         Access Outlook Help


Lesson 2: Formatting Messages

         Add Message Recipients

         Check Spelling and Grammar

         Format Message Content


Lesson 3: Working with Attachments and Illustrations

         Attach Files and Items

         Add Illustrations to Messages

         Manage Automatic Message Content


Lesson 4: Customizing Message Options

         Customize Reading Options

         Track Messages

         Recall and Resend Messages


Lesson 5: Organizing Messages

         Mark Messages

         Organize Messages Using Folders


Lesson 6: Managing Your Contacts

         Create and Edit Contacts

         View and Print Contacts


Lesson 7: Working with the Calendar

         View the Calendar

         Create Appointments

         Schedule Meetings

         Print the Calendar


Lesson 8: Working with Tasks and Notes

         Create Tasks

         Create Notes


Lesson 9: Modifying Messages and Setting Global Options

         Insert Advanced Characters and Objects

         Modify Message Settings and Options

         Configure Global Outlook Options

         Customize the Outlook Interface


Lesson 10: Organizing, Searching, and Managing Messages

         Group and Sort Messages

         Filter and Manage Messages

         Search Outlook Items


Lesson 11: Managing Your Mailbox

         Use the Junk E-Mail Filter to Manage Messages

         Manage Your Mailbox


Lesson 12: Automating Message Management

         Use Automatic Replies

         Use the Rules Wizard to Organize Messages

         Create and Use Quick Steps


Lesson 13: Working with Calendar Settings

         Set Advanced Calendar Options

         Create and Manage Additional Calendars

         Manage Meeting Responses


Lesson 14: Managing Contacts

         Import and Export Contacts

         Use Electronic Business Cards

         Forward Contacts


Lesson 15: Managing Activities by Using Tasks

         Assign and Manage Tasks


Lesson 16: Sharing Workspaces with Others

         Delegate Access to Outlook Folders

         Share Your Calendar

         Share Your Contacts


Lesson 17: Managing Outlook Data Files

         Use Archiving to Manage Mailbox Size

         Back Up Outlook Items

         Change Data File Settings



To ensure your success in this course you should have end-user skills with any current version of Windows, including being able to start and close applications, navigate basic file structures, and manage files and folders is recommended. You can obtain this level of skill and knowledge by taking either one of the following Logical Operations courses, or any similar course in general Microsoft Windows skills:

  • Using Microsoft® Windows® 10
  • Microsoft® Windows® 10: Transition from Windows® 7

    Who Should Attend


    This course is intended for people who have a basic understanding of Microsoft® Windows® and need to know how to use Outlook as an email client to manage their email communications, calendar appointments, contact information, and other communication tasks. In addition to creating and sending email, this course will introduce you to organizing your email communications, working with attachments, formatting message text, search functions, scheduling meetings, and responding to meeting invitations.

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