Learn the foundations of IT service management and how they can benefit your organization. A certification exam voucher is included!
This course provides IT leaders, practitioners, support staff, and staff interfacing with an organizations digital and information systems functions with a practical understanding of the key concepts, common language, principles, and practices that enables successful management of modern IT-enabled services. It also prepares people for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system.