logo


your one source for IT & AV

Training Presentation Systems Services & Consulting Cloud Services Purchase Client Center Computer Museum
Arrow Course Schedule | Classroom Rentals | Student Information | Free Seminars | Client Feedback | Partners | Survey | Standby Discounts
CCECE - Implementing Cisco Contact Center Chat & Email
|

12/19/22 | 10:00am - 6:00pm Virtual-Instructor Led
12/20/22 | 10:00am - 6:00pm Virtual-Instructor Led
12/21/22 | 10:00am - 6:00pm Virtual-Instructor Led
12/22/22 | 10:00am - 6:00pm Virtual-Instructor Led
Join System Source
Enter attendee's information

(First)
(Last)

Organization (Please use your name if no company)

Title*

Office Phone*

Cell Phone

Office Address*

City*

State*                         Zip*
,

Email Address*

Password*

Re-Enter Password*


* Denotes required field

The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) training teaches you how to deploy Cisco Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment. You will learn the steps required to prepare and configure both Cisco Packaged Contact Center Enterprise (PCCE) and ECE environments for integration, as well as gain experience with the operation and administration tasks required for initial ECE deployment. Additionally, you will experience ongoing system administration tasks such as enabling Single Sign-On (SSO), importing objects, preparing queues and workflows, using the scripting tool, generating reports, and enabling system logs for troubleshooting. Finally, you will also learn how to implement features that enhance ECE operations for Agents. Earn 32 CE credits towards recertification.