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Customer Service Training
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09/11/20 | 10:00am - 5:00pm Virtual-Instructor Led
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This course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this class knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.