ServiceNow AI Implementation (SNAII)

This course gives you a practical introduction to implementing, managing, customizing, and governing AI-powered solutions on the ServiceNow AI Platform.

It's designed for Implementers, System Administrators, Application Developers, and AI Practitioners who want to deploy generative and agentic AI capabilities, create workflows, and extend ServiceNow with advanced functionality.

By the end of the course, you'll be able to design, implement, and scale AI solutions in the platform with confidence, technical depth, and a strong grounding in governance best practices.

• Module 1: Introduction to Generative AI
• Module 2: Now Assist Data Readiness
• Module 3: Introduction to Now Assist
• Module 4 Model Provider Strategy
• Module 5: Now Assist Administration
• Module 6: AI Governance and Guardrails
• Module 7: Extending ServiceNow with the Now Assist Skill Kit
• Module 8: Now Assist Agents
• Module 9 Evaluating Agentic Workflows
• Module 10 AI Agentic Fabric and MCP
• Module 11 AI Control Tower

This course moves at a fast, advanced pace. Instructors are unable to pause for platform foundational walkthroughs, so meeting the prerequisites is important for your learning experience and for the overall class flow.

To ensure you re prepared for the advanced material in this course, the following courses are strongly recommended:

• Application Development Fundamentals
• Common Service Data Model (CSDM) Fundamentals (on demand free course Common Service Data Model (CSDM) Fundamentals - ServiceNow University)

Please ensure you have at least 6+ months of experience with the following ServiceNow features.

These topics will NOT be reviewed during class, and you'll be expected to use them comfortably:

• AI Search
• Integration Hub
• Scripting in ServiceNow
• Virtual Agent
• Workflow Studio
• Knowledge Base
• Service Catalog

If you re not yet comfortable with the skills listed, please consider completing the recommended training first.
It ensures you can fully engage with the deep technical material without slowing yourself or others down.

• This course is ideal for ServiceNow Administrators, AI Stewards, Application Developers, and IT Professionals who implement and manage ServiceNow's AI capabilities.