Writing for Business Success

Writing ability is a core business skill that not all professionals are comfortable with. This course will teach you the tools and techniques to write clearly and concisely. Define and streamline your writing process using the path to understanding model to set the stage for audience analysis. Identify your audience and determine their needs in order to adapt your style and tailor powerful messages that are appropriate in format and tone. Structure your content to support objectives. Create powerful openings and conclusions and construct compelling sentences and paragraphs to retain attention. Recognize and correct common grammar mistakes as you review and edit using the 6 Cs method. From business announcements to executive summaries, learn to refine your business writing style to get the results you need.

Write a Baseline Email

Apply Best Practices

• Business writing
• Business style
• Business writing best practices
• 6 Cs

Assess the Audience

• The writing process
• Planning your message
• Setting a communication objective
• Assessing your audience
• The path to understanding
• Analyzing your audience
• Identifying stakeholder needs and preferences

Plan the content

• Planning your message
• Structure

Find the Language Convention Problems

• Language conventions
• Grammar basics
• Misplaced modifiers
• Punctuation
• Capitalization

Build Effective Sentences and Paragraphs

• Structuring sentences
• Transitions
• Structuring paragraphs
• Word choice
• Usage
• Literally
• Meaning and connotation
• Words to use carefully
• Active vs. passive voice
• Bullets vs. numbering
• Trim your writing

Write a Project Update

• Project updates
• Writer s block

Write an Announcement

• Announcements

Select Appropriate Level of Tone and Formality

• Formal vs. informal writing
• Tone
• Delivering bad news

Handle Written Conflict

• Sources of conflict
• Writing in conflict situations
• Managing conflict

Revisit Your Email Writing Skills

Business professionals, IT Project Managers, Project Managers, Project Coordinators, IT Project staff, Business Analysts, System Analysts, IT Directors