ITIL (Version 5) Managing Professional Transition Including Exam

ITIL Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation. It provides a fast-track route for experienced ITIL professionals to transition to ITIL (Version 5) without completing all modules individually.

ITIL Managing Professional Transition (Version 5) consolidates key concepts from the following ITIL (Version 5) modules:

• ITIL Experience (Version 5) - integrates human experience into the design and delivery of digital products and services. It recognizes that functional success alone is not enough; how services are perceived, trusted, and engaged with directly influences the value they create.
• ITIL Product (Version 5) - ITIL Product provides guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle.
• ITIL Service (Version 5) - explores how organizations design, build, deliver, support, and continually improve services in order to create value for stakeholders.
• ITIL Transformation (Version 5) - guide organizations through enterprise-wide transformation. Designed to bridge the gap between ambition and realisation - from defining strategic intent to delivering measurable business outcomes.

The courseware and exam are currently only available in English.

ITIL is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

• Module 1: Introduction to ITIL Product, Service and Experience and the new ITIL models
• Module 2: The ITIL Product and Service Lifecycle management activities
• Module 3: Managing the ITIL Product and Service Lifecycle
• Module 4: ITIL Experience
• Service Journey & Roles
• Capturing experience & Stakeholder Journeys
• Module 5: ITIL Transformation
• Module 6: ITIL and AI
• Module 7: ITIL and other frameworks
• Module 10: What s next?

The candidate must have passed one of the below certifications:

• ITIL 4 Managing Professional or
• ITIL 4 Master or
• ITIL v3 Expert or
• ITIL v3 Master

This course is aimed at:

• Professionals who have invested in ITIL 4 or ITIL v3 certifications and require a straightforward upgrade route.
• Professionals at all levels and across all types of organizations involved in digital product and service management.