ITIL (Version 5) Transformation Including Exam

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.

The courseware and exam are currently only available in English.

ITIL is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Module 1: Introduction to ITIL Transformation

• 1.1 Key concepts of ITIL
• 1.2 Key concepts of ITIL Transformation

Module 2: The ITIL Transformation Model

• 2.1 Layers, stages, steps, and contextual adaptation in transformation
• 2.2 End-to-end examples

Module 3: Transformation patterns

• 3.1 Introduction to transformation patterns
• 3.2 Initiation patterns
• 3.3 Governance patterns
• 3.4 Execution patterns

Module 4: Measurement, learning, and synthesis

• 4.1 Tools, methods and techniques
• 4.2 Measurement and evidence
• 4.3 Learning and knowledge transfer

Module 5: ITIL and AI

• 5.1 Transformation in the AI context
• 5.2 AI governance

Module 6: ITIL and other frameworks

• 6.1 ITIL and DevOps
• 6.2 ITIL and PRINCE2

The candidate must have passed one of the below certifications:

This course is aimed at:

• Sponsors and owners of transformation initiatives, responsible for leading change.
• Professionals involved in delivering transformation work, to understand what needs to be done.
• Professionals impacted by transformation, to understand the support and engagement they can expect.
• Consultants supporting organisations through transformation initiatives.

We would recommend you have completed at least one of the advanced ITIL modules prior to attending this class. This isn t a pre-requisite but will provide you with more context to get the most out of this training.