ITIL (Version 5) Strategy Including Exam

This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.

The courseware and exam are currently only available in English.

ITIL is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Module 1: Key ITIL terms and definitions

• 1.1 Key concepts of ITIL
• 1.2 Key concepts of ITIL Strategy
• 1.3 Strategy across the ITIL Four Dimensions

Module 2: The ITIL Strategy Management Model

• 2.1 Introduction to the ITIL Strategy Management Model
• 2.2 Strategy development
• 2.3 Strategy implementation
• 2.4 Sustainable strategy management

Module 3: Strategic capabilities

• 3.1 Leadership
• 3.2 Communication
• 3.3 Innovation
• 3.4 AI governance
• 3.5 Organizational Change Management (OCM)
• 3.6 Digital ethics
• 3.7 Complexity thinking
• 3.8 Portfolio management
• 3.9 Risk management
• 3.10 Sustainability

Module 4: ITIL and other frameworks

• 4.1 ITIL and DevOps
• 4.2 ITIL and PRINCE2

The candidate must have passed one of the below certifications:

This course is aimed at:

• Leaders with strategic responsibility at all levels of the organization.
• Professionals with tactical responsibility for implementing strategy.
• Professionals with operational responsibility for supporting strategic objectives.