ITIL (Version 5) Foundation (2 days) Including Exam

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL version 5 best practice value system featured in the latest 2026 guidelines.

ITIL is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Students will receive fully digital student kit, proctored exam voucher, and a digital core guide as standard.

• Understand the key concepts of digital product and service management
• Understand service relationships
• Understand the ITIL Four Dimensions of Product and Service Management
• Understand the ITIL Value System (ITIL VS)
• Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
• Understand the ITIL Product and Service Lifecycle Model and the value chain activities
• Understand ITIL Management Practices
• Understand the benefits of value stream mapping and management
• Understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2 and DevOps)

This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.