Troubleshooting Microsoft Teams (MS-740T00)

In this course, you ll explore how to configure and troubleshoot client and services issues.

Module 1 : Introduce troubleshooting Microsoft Teams

• Describe the role of the Teams administrator.
• Identify common Teams problems.
• Explain how to approach the resolution process with Microsoft Teams.

Module 2 : Troubleshoot Microsoft Teams Voice Issues

• Understand and troubleshoot media flow.
• Use the Call Quality Dashboard to investigate audio and video issues.
• Troubleshoot emergency calling issues.
• Troubleshoot direct routing issues.

Module 3 : Troubleshoot Microsoft Teams meetings live events and messaging

• Troubleshoot Teams meetings.
• Troubleshoot live events.
• Troubleshoot messaging.

Module 4 : Configure and troubleshoot Microsoft Teams clients and services

• Configure and troubleshoot Teams clients.
• Configure and troubleshoot Teams services.

Module 5 : Troubleshoot Federation Issues

• Understand how to troubleshoot interoperability issues between Teams and Skype for Business, or Skype.
• Understand how to troubleshoot federation issues, including federation policies and domain lists.

Module 6 : Troubleshoot issues signing into Microsoft Teams

• Troubleshoot account and network issues.
• Troubleshoot member sign-in issues.
• Troubleshoot guest access issues.

Module 7 : Troubleshoot Apps and Channels

• Describe how to troubleshoot app issues in channels.
• Understand how to configure app permission and setup policies.
• Understand how to troubleshoot private and public channels.

Module 8 : Troubleshoot file sharing

• Troubleshoot private chat (P2P) file issues.
• Troubleshoot file issues for private channels.
• Troubleshoot file issues for public channels.

Before attending this course, students must have:

• Experience configuring and administering Microsoft Teams
• Experience using Windows PowerShell
• Working experience with performance tuning and service monitoring

The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Teams issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.