CCEI - Implementing Cisco Contact Center Enterprise v1.0

This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2 3 solution support. The focus is on Day 1 support for a new CCE deployment

The knowledge and skills that students are expected to have before attending this course are:

• Advanced knowledge of computer networking components - Windows A/D, SQL Server and components
• Understanding of IP networks
• Strong understanding of Cisco Packaged Contact Center Enterprise functionality
• Advanced experience administering of Cisco Packaged Contact Center Enterprise
• Working knowledge of Unified Communications Manager and Voice Gateways

• Deployment Engineer
• Sales Engineer