Adopting a Platform Owner Mindset

Adopting a Platform Owner Mindset is a 2-day business simulation workshop designed for anyone in a ServiceNow-related technical role who wants to learn how to make good strategic decisions and navigate pivotal moments in the ServiceNow journey of an enterprise as the best platform owners do.

DAY ONE

• Welcome and Virtual Check In
• Capability Burst 1: Understand the Platform Owner Mindset
• Business Simulation Introduction
• Capability Burst 2: Time Allocation / Calendar Audit
• Business Simulation Round 1
  
  • Ready the Roadmap (Moment 1)
  • Struggling with Adoption (Moment 2)
  • Requests, Requests, Requests (Moment 3)
  • Release Havoc (Moment 4)
• Capability Burst 3: Design an Optimal Experience through Insights

DAY TWO

• Capability Burst 4: Establish an Optimal Governance Model
  
  • Business Simulation Round 2
  • Test & Learn (Moment 5)
  • Loss of a Champion (Moment 6)
  • Breaking Down Siloes (Moment 7)
  • Monitoring Workflows (Moment 8)
• Capability Burst 5: Manage Competing Priorities (role play)
• Capability Burst 6: Develop an Uncommon Sense of Change
• Capability Burst 7: Communicate Value (aka The Executive Mindset)
• Business Simulation Round 3
  
  • Collaboration Station (Moment 9)
  • N-1 (Moment 10)
  • Sharing Value & Celebrating Success (Moment 11)
• Final Results and Closing Activities

Anyone who is a ServiceNow platform user or owner and wants to increase adoption in the enterprise.