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ServiceNow Platform Implementation

SS Course: GK821290

Course Overview

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This 3-day class is intended to prepare technical consultants for their first customer deployment projects. Students work from a backlog of stories (requirements) to complete configurations common to 80% of customer deployments while learning about implementation best practices and exploring newer features of the platform.

The course weaves a scenario throughout each module to present real world, relevant lab exercises. The class features lecture and group activities, as well as extensive hands-on practice and reinforcement delivered in a variety of labs.

                                                                  

Scheduled Classes

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04/17/24 - GVT - Virtual Classroom - Virtual Instructor-Led
05/21/24 - GVT - Virtual Classroom - Virtual Instructor-Led
06/03/24 - GVT - Virtual Classroom - Virtual Instructor-Led
06/24/24 - GVT - Virtual Classroom - Virtual Instructor-Led

Outline

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Module 1: Overview of Now Create

Objectives:

  • Recognize ServiceNow product offerings and associate customer needs with product offerings
  • Identify the different Now Create phases
  • Discover success packs and assets
  • Describe a typical project flow and understand how the methodology fits

Activities and Labs:

  • Lab 1.01 - Explore the Now Create Portal

Module 2: Initiate

Objectives:

  • Initiate phase overview
  • Explain roles and responsibilities
  • Describe the current architecture
  • Identify the implementation team
  • Discover and prepare the Kick-Off meeting

Activities and Labs:

  • Activity Kick-Off Meeting discussion
  • Lab 2.01 Create an Implementation Dashboard

Module 3: Plan

Objectives:

  • Explain Agile board and how to plan and track sprints and stories
  • Practice various instance configuration tasks
  • Integrate ServiceNow with a Directory Server to manage authentication and user data
  • State how you can drive a high quality solution with Architectural and Technical governance
  • Describe CSDM
  • Import structured data into an instance using Transform Maps

Activities and Labs:

  • Lab 3.01 Agile Planning and Tracking
  • Activity Class Discussion: Requirement Workshop
  • Lab 3.02 - Security Admin Group Set up
  • Lab 3.03 - Configure LDAP Authentication and Data Population

Pick one:

  • Lab 3.04 -Configure CMDB and Load Data
  • Lab 3.05 - Import Foundation Data

Module 4: Execute

Objectives:

  • Identify building blocks used in platform and custom applications
  • Design solutions to maximize system quality attributes
  • Use ServiceNow development tools to improve efficiency
  • Explain deployment process and security operations for scoped vs. global applications
  • Apply lessons learned to complete a mini-implementation
  • Use Agile project management Sprints to segment and organize work

Activities and Labs:

  • Lab 4.00: Activity: Sprint Planning
  • Lab 4.01: Build HHD Application
  • Lab 4.02: Add Delegated Developers
  • Lab 4.03: Activity: Mini-implementation

Module 5: Deliver

Objectives:

  • Identify code deployment methods
  • Test and UAT
  • Explain the importance of process user training and change enablement
  • Apply lessons learned to complete the go-live

Activities and Labs:

  • Activity Go-Live

Module 6: Close

Objectives:

  • Identify reporting project benefits
  • Plan on how to stay up to date with most current version of ServiceNow
  • Ensure user awareness and training
  • Explain the project close down

    Prerequisites

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      Who Should Attend

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      The ServiceNow Platform Implementation course is for customers, partners, and employees in technical roles such as Implementer, Technical Consultant, Architect, and System Administrator who implement ServiceNow platform functionality and applications.