Course Overview
TOPThis classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for a Service Mapping deployment. Students should have previous Service Mapping experience, either by attending the Service Mapping Fundamentals course or by being part of a Service Mapping Implementation.
Scheduled Classes
TOP05/30/23 - GVT - Virtual Classroom - Virtual Instructor-Led | |
06/21/23 - GVT - Virtual Classroom - Virtual Instructor-Led |
Outline
TOPModule 1: Introduction
Module 2: Level Set ITOM Knowledge
Lab 2.1: MID Server Configuration
Lab 2.2: Credentials Configuration
Lab 2.3a: Use Command Line Console
Lab 2.3b: Map Services with CI Tagging
Lab 2.4: Discovery Ruby on Rails Service
Lab 2.5: Event Management
Module 3: Discovery Patterns
Lab 3.1: Migrating Services Between Environments
Lab 3.2: Update Pattern Between Environments
Lab 3.3: Custom Pattern Operations
Module 4: Identification Rules
Lab 4.1: Work With Identification Rules
Module 5: Security
Module 6: Engagement Readiness
Lab 6.1: Discover Felinism Service
Lab 6.2: Discover Ticket Monster Service
Prerequisites
TOP- Intermediate Windows and Unix administration skills
- Acquaintance with various IT infrastructure technologies (web servers, application
servers, load balancers, databases, and virtualization technologies) - Scripting capabilities (SSH and Windows Commands)
- Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
- Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST
- Understanding of concepts such as XML, Regex, Delimited text, and JSON
Who Should Attend
TOPFor technical consultants and partners that will be responsible for implementing Service Mapping.