Course Overview
TOPLearn how to discover and model application services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes.
During this three day interactive training course, attendees will gain in depth knowledge and practice in configuring and using ServiceNow Service Mapping.
Scheduled Classes
TOP05/24/23 - GVT - Virtual Classroom - Virtual Instructor-Led | |
06/13/23 - GVT - Virtual Classroom - Virtual Instructor-Led |
Outline
TOPModule 1: Service Mapping Overview
- Lab 1.1: Navigate Service Mapping
Module 2: Horizontal Discovery
- Lab 2.1: MID Server Installation and Configuration
- Lab 2.2: Run Horizontal Discovery
Lab 2.3: Work with Process Classifiers
Module 3: Service Mapping
- Lab 3.1: Customer Preparation
- Lab 3.2: Map an Individual Service
- Lab 3.3: Map Services Suggested by Service Mapping
- Lab 3.4: Single Import Mapping
- Lab 3.5: Bulk Error Handling
- Lab 3.6: Dynamic CI Groups
- Lab 3.7: Create a Tag-based Service
Module 4: Service Lifecycle
- Lab 4.1: Review and Approve Map
Module 5: Extending Patterns
- Lab 5.1: Delimited Text Parsing Strategy
- Lab 5.2: Regular Expression Parsing Strategy
- Lab 5.3: Work with UNIX Commands (Optional)
- Lab 5.4: Track Configuration Files (Optional)
Module 6: Building Identification Sections
- Lab 6.1: Build Discovery Pattern from Generic Application
- Lab 6.2: More Identification Section Configuring
Module 7: Building Connection Sections
- Lab 7.1: Build Connection Section
- Lab 7.2: Build More Connection Sections
Module 8: Use Cases
- Use Case 1: ServiceWatch
- Use Case 2: Presta
Module 9: CMDB Reconciliation (Optional)
- Lab 9.1: Hardware Identification & Reclassification
- Lab 9.2: Application Identification Rules
Module 10: Event Management (Optional)
- Lab 10.1: Event, Incidents, and Changes
- Lab 10.2: Map Errors and Flow Des
Prerequisites
TOP- Solid skills on the NOW platform
- Attended the ServiceNow Fundamental and/or ServiceNow Discovery course or has similar experience
- Intermediate Windows and Unix administration skills
- Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies)
- Scripting capabilities (SSH, Regex, and Windows Commands)
- Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
- Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST
- Understanding of concepts such as XML, Regex, Delimited text, and JSON
Who Should Attend
TOPFor customers, technical consultants, and partners that will be responsible for administrating and/or implementing Service Mapping.