Course Overview
TOPPerformance Analytics enables the monitoring, trending, and proactive improvement of business services using key performance indicators (KPIs) and metrics viewed in role-based dashboards.
This 2-day training builds upon the knowledge obtained in the Performance Analytics Fundamentals course. Here you continue to build a solid analytics data foundation, model key business process indicators, and design compelling dashboards to help drive service delivery quality and efficiency.
Scheduled Classes
TOP11/28/23 - GVT - Virtual Classroom - Virtual Instructor-Led | |
12/04/23 - GVT - Virtual Classroom - Virtual Instructor-Led | |
12/19/23 - GVT - Virtual Classroom - Virtual Instructor-Led |
Outline
TOPModule 1: Adoption Journey
Objectives: Review the Performance Analytics use case and stakeholder objectives. Identify the three pillars of Performance Analytics: Responsive Business, Service Improvement, and Data Foundation.
Lab work:
- Lab 1.1: Analytics for Business Applications
Module 2: Buckets and Scripts
Objectives: Introduce the concept of bucket groups and the process for configuring a bucket group as a breakdown source. Discuss scripts and configure a scripted breakdown mappings. Outline best practices for breakdown data growth management.
Lab work:
- Lab 2.1: Bucket Groups
- Lab 2.2: Scripted Breakdown
Module 3: Breakdown Relations and Security
Objectives: Implement advanced use cases for Breakdown categorization and navigation. Configure Indicator, Breakdown, and Breakdown Element-level security options.
Lab work:
- Lab 3.1: Breakdown Relations
- Lab 3.2: Breakdown Security
Module 4: Reporting Techniques
Objectives: Build a Database View, include multi datasets in a report, configure drill-downs, add a Redirect URL, leverage an imported Excel document as a report source, and build Report Ranges
Lab work:
- Lab 4.1: Database View
- Lab 4.2: Multi Data Sets
- Lab 4.3: Data Sources
- Lab 4.4: Report Ranges
Module 5: Responsive Dashboards
Objectives: Use Interactive Analysis, Configure Interactive Filters, Implement Cascading Filters, Enable Breakdown Dashboards, Use Breakdowns as Interactive Filters, Manage Dashboard Performance and Properties
Lab work:
- Lab 5.1: Interactive Dashboards
- Optional Lab 5.2: Interactive Analysis
Module 6: Spotlight
Objectives: Identify key Spotlight capabilities, configure Spotlight Criteria, implement Spotlight reporting, set up Spotlight for Service Monitoring, navigate Spotlight Interactive Analysis
Lab work:
- Lab 6.1: Configure Spotlight for Incident Management
Module 7: Analytics on Platform Metric
Objectives: Define Metric Definitions and Metric Instances, review the Metric Instance generation, configure Metric Instance Reporting, build Metric-based Automated Indicators
Lab work:
- Lab 7.1: Metric Reporting and Trending
Module 8: Advanced Formula Indicators
Objectives: Identify advanced formula use cases, master Formula Indicator techniques and design Index Indicators
Lab work:
- Lab 8.1: Index Indicators
Module 9: Text Analytics
Objectives: Describe the Text Analytics use case. Configure Text Analytics for Performance Analytics Indicators.
Lab work:
- Lab 9.1: Text Analytics
Prerequisites
TOPWho Should Attend
TOPThis course is designed for experienced Performance Analytics Administrators and Power Users who already administer and build content for the Reports and Performance Analytics applications.