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Discovery Fundamentals

SS Course: GK821270

Course Overview

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ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB.

                                                                  

Scheduled Classes

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02/28/24 - GVT - Virtual Classroom - Virtual Instructor-Led
03/04/24 - GVT - Virtual Classroom - Virtual Instructor-Led
03/13/24 - GVT - Virtual Classroom - Virtual Instructor-Led
03/25/24 - GVT - Virtual Classroom - Virtual Instructor-Led
04/03/24 - GVT - Virtual Classroom - Virtual Instructor-Led
04/10/24 - GVT - Virtual Classroom - Virtual Instructor-Led
04/22/24 - GVT - Virtual Classroom - Virtual Instructor-Led
05/13/24 - GVT - Virtual Classroom - Virtual Instructor-Led
05/28/24 - GVT - Virtual Classroom - Virtual Instructor-Led
06/05/24 - GVT - Virtual Classroom - Virtual Instructor-Led
06/26/24 - GVT - Virtual Classroom - Virtual Instructor-Led

Outline

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  • Module 1: Overview
    • Lab 1.1: Discovery and CMDB Tour
  • Module 2: MID Server
    • Lab 2.1: MID Server Installation Validation
  • Module 3: Running Discovery
    • Lab 3.1: Running Discovery
  • Module 4: Credentials and Behaviors
    • Lab 4.1: Windows Discovery
    • Lab 4.2: Linux Discovery
    • Lab 4.3: Behaviors
    • Lab 4.4: Router Discovery
  • Module 5: Phases, Probes, and Classifications
    • Lab 5.1: Ports Probes and IP Services
    • Lab 5.2: Classifications and Trigger Probes
    • Lab 5.3: CI Identification Troubleshooting
  • Module 6: Application Mapping
    • Lab 6.1: Process Classification
    • Lab 6.2: Process Classification and Identification
    • Lab 6.3: Application to Application Mapping
  • Module 7: Asset, CI, and File-based Discovery
    • Lab 7.1: Asset and CI Relationships
  • Module 8: Horizontal Discovery Patterns
    • Lab 8.1: Extend Windows OS Servers Pattern
    • Lab 8.2: Extend Linux Server Pattern
    • Lab 8.3: New SNMP Classifier and Discovery Pattern
    • Lab 8.4: Remaining Firewall Requirements
  • Module 9: Application Discovery Patterns
    • Lab 9.1: Application Discovery Pattern
    • Lab 9.2: More Mongoose Requirements
    • Lab 9.3: Troubleshooting the Pattern
  • Module 10: Configuration Management
    • Lab 10.1: CMDB Health Properties
    • Lab 10.2: CMDB Health Dashboard
    • Lab 10.3: Hardware Configuration Management
    • Lab 10.4: Application Configuration Management

    Prerequisites

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    It is recommended that students taking the course have working knowledge and experience of ServiceNow.

    • Certified System Administrator preferred
    • Completion of ServiceNow CMDB fundamentals is highly recommended
    • Scripting in ServiceNow is highly recommended

      Who Should Attend

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      The ServiceNow Discovery Fundamentals course is for customers, partners, and employees who implement and administer features, functions, and data associated with Discovery. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:

      • ServiceNow Implementer
      • ServiceNow System Administrator