logo


your one source for IT & AV

Training Presentation Systems Services & Consulting Cloud Services Purchase Client Center Computer Museum
Arrow Course Schedule | Classroom Rentals | Student Information | Free Seminars | Client Feedback | Partners | Survey | Standby Discounts

Define and Implement Problem Management Workshop

SS Course: GK7764

Course Overview

TOP

In this Define and Implement Problem Management Workshop course, participants will practice designing and implementing the ITIL Problem Management process. Learn to identify problems, conduct a root cause analysis, and establish criteria for escalation and management of problems. Discover best practices in the use and communication of Problem Management tools and techniques. Gain skills and techniques that you can apply to your own organization to establish Problem Management best practices.

                                                                  

Scheduled Classes

TOP

Outline

TOP

    Prerequisites

    TOP

      Who Should Attend

      TOP
      • Anyone responsible or involved in an ITIL Problem Management implementation
      • Problem Managers or anyone managing or supervising groups responsible for root cause analysis
      • IT Managers
      • ITIL Practitioners