In this Define and Implement Problem Management Workshop course, participants will practice designing and implementing the ITIL Problem Management process. Learn to identify problems, conduct a root cause analysis, and establish criteria for escalation and management of problems. Discover best practices in the use and communication of Problem Management tools and techniques. Gain skills and techniques that you can apply to your own organization to establish Problem Management best practices.
- Anyone responsible or involved in an ITIL Problem Management implementation
- Problem Managers or anyone managing or supervising groups responsible for root cause analysis
- IT Managers
- ITIL Practitioners