UCCXD - Deploying Cisco Unified Contact Center Express v6.0

In this course, you'll gain an understanding of Cisco s Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product.

This course is eligible for 40 Continuing Education Credits (ILT Modality).

• Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
• Basic knowledge of CUCM
• Basic knowledge of contact center operations
• Familiarity with Microsoft desktop applications and SQL database operations

• Systems integrators who deploy Cisco Unified CCX
  
  
• System engineers, architects, and support staff who:
• Maintain and configure Finesse supervisor and Finesse agent clients
• Write scripts and maintain script integrity
• Require a fundamental understanding of the issues and solutions related to implementation
• Maintain the server system and telephony system for the contact center