Project Troubleshooting and Recovery

In this course, you will learn the concepts, tools, and techniques to be able to:

• Perform basic trouble prevention activities early in a project
• Identify areas to focus on to reduce project failures
• Assess project health and identify when a project is in trouble
• Determine the need for project recovery based on a situation's severity
• Present recovery options for a project
• Formulate a recovery plan
• Lead project recovery actions and monitor recovery success
• Stabilize and restore project performance based on redefined objectives
• Conduct a meaningful lessons learned process that can help reduce future project troubles

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

1. Project Trouble Prevention

• Managing What Matters
• Project Readiness Assessment
• Project Kickoff Meetings
• Additional Prevention Measures

2. Project Health Measurement

• Project Health Assessment
• Project Health Measurement Tools
• Forecasting Based on Project Health

3. Project Failure Identification

• Causes of Project Failure
• Recognizing Failure

4. Recovery Initiation

• The Recovery Manager
• The Recovery Charter

5. Recovery Assessment

• Assessing the Failing Project
• Deciding to Terminate
• The Recovery Assessment Report

6. Recovery Planning

• Realistic Recovery
• The Recovery Plan
• The Recovery Team
• The Recovery Kickoff
• Recovery Success Criteria

7. Recovery Execution

• The Recovery Project
• Recovery Risk Management
• Tips and Guidelines for Recovery Execution
• Sources of Project Trouble
• Decision Making
• Dealing with Change

8. Recovery Closure

• Stabilization and Restoration
• Knowledge Transfer and Lessons Learned

Associate project managers, project managers, IT project managers, project coordinators, project analysts, project leaders, product managers, and program managers