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AMA2295 Successfully Managing People

SS Course: GK2697

Course Overview


Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.


Scheduled Classes

10/05/23 - GVT - Virtual Classroom - Virtual Instructor-Led
10/26/23 - GVT - Virtual Classroom - Virtual Instructor-Led
11/06/23 - GVT - Virtual Classroom - Virtual Instructor-Led
11/20/23 - GVT - Virtual Classroom - Virtual Instructor-Led
12/07/23 - GVT - Virtual Classroom - Virtual Instructor-Led
12/18/23 - GVT - Virtual Classroom - Virtual Instructor-Led



1. The Experience of Being a Manager

  • How to get people to want to do what they re supposed to do
  • Specific challenges you face when motivating others

2. Values

  • Values and their impact on work life
  • How values can have productive and non-productive results
  • Identify value conflicts in yourself and in others

3. Personal Styles

  • Determine your own personal style profile
  • Gain insight into the strengths and limitations of your profile
  • Use behavioral clues to determine others personal styles
  • How to work more effectively with other personal profiles

4. Motivation

  • Employee motivation factors and their impact on behaviors and work settings
  • How to tailor your motivational efforts to individual employees and different situations
    Listening, Body Language, Giving Feedback, and Dealing with Difficult People
  • Use active listening to gain information and understand employees perspectives
  • Effectively apply positive and corrective feedback
  • Use appropriate values alignment when dealing with difficult employees

5. Conflict

  • The dimensions of conflict resolution
  • Identify your own preferred conflict-resolution styles for better conflict management
  • Use different conflict resolution styles in different situations

6. Delegation

  • Different delegation styles: How and when to use them
  • Determine the appropriate delegation style for employees and situations

7. Understanding Organizational Culture and Subculture

  • The impact of organizational culture and subculture and cultural blinders
  • Explore the assumptions that impact your team s thinking and actions
  • Identify and build on the strengths of your team s culture

8. Emotional Intelligence

  • The components of emotional intelligence
  • Gain an honest and accurate assessment of yourself
  • Develop an improvement strategy

9. Ethical Leadership

  • Identify your group s values
  • Your vision for ethical leadership

10. Action Planning

  • Develop a specific plan for applying what you ve learned back on the job
  • Identify people who can support your action plans



      Who Should Attend


      Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.