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CCEAA - Cisco Contact Center Enterprise Advanced Administration v1.0

SS Course: GK101124

Course Overview

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This is a 3-day instructor-led course intended for system engineers and customers who will be deploying and administering advanced Packaged Contact Center Enterprise functionality.

This course is eligible for 30 Continuing Education Credits (ILT Modality).

                                                                  

Scheduled Classes

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12/01/25 - GVT - Virtual Classroom - Virtual Instructor-Led
03/16/26 - GVT - Virtual Classroom - Virtual Instructor-Led
08/10/26 - GVT - Virtual Classroom - Virtual Instructor-Led

Outline

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    Prerequisites

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      Who Should Attend

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      Students with the below skills can attend the course:

      • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required.
      • Working knowledge of Unified Communications Manager and voice gateways.
      • Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation.
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