Mastering Management Skills with Influence and Impact

This dynamic, full-day course will help you gain an understanding of the basic fundamentals of becoming an effective manager for your team.

The world of business is increasingly becoming centered about the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface.

Lesson 1: Developing as a Manager

• Topic 1A: The Role of an Effective Manager
• Topic 1B: Personal Skills Development

Lesson 2: Communicating Successfully

• Topic 2A: Speak Without Talking
• Topic 2B: Manage Better By Listening
• Topic 2C: Assert to Achieve

Lesson 3: Creating Successful Solutions

• Topic 3A: Identify the Core Problem
• Topic 3B: Solve Problems Creatively
• Topic 3C: Implement Solutions Decisively

Lesson 4: Empowering Your Workgroup

• Topic 4A: Delegate For Results
• Topic 4B: Coach for Achievement
• Topic 4C: Evaluate Staff Performance

Lesson 5: Cultivating Great Teams

• Topic 5A: Create an Invincible Team
• Topic 5B: Inspire Team Success
• Topic 5C: Team Briefings for Success
• Topic 5D: Resolve Conflicts Positively

• Appendix A: Project Roles
• Appendix B: Updated Team
• Appendix C: Delegating for Results Task List
• Appendix D: Email Conflict

Any individual that wants to learn more about management and being a manager.