ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic v12.5/14.x

The Global Knowledge companion course to ACUCW1 is ACUCW2. This latter course is an advanced administrative course focused on infrastructure deployment. The pre-configured environment used as the starting point for ACUCW1 is created from scratch in the ACUCW2 course. These two courses together provide coverage of both multi-site deployment and administration.

Interested in some parts of ACUCW1 and ACUCW2? Contact us to discuss course customization: we can design a custom course for you covering the material you need covered in the time you have available.

Module 1: Introduction to Cisco Unified Communications

• Understanding Components of Cisco Unified Communications Solutions
• Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Understanding User Interfaces

• Understanding Administrator Interfaces
• Understanding End-User Interfaces

Module 3: End User Configuration

• Understanding End-User Characteristics
• Understanding End-User Implementation

Module 4: Endpoint Configuration and Native Presence

• Understanding Endpoint Characteristics
• Understanding Endpoint Implementation
• Configuring Native Unified Communications Manager Native Presence

Module 5: Understanding Cisco Unified Communications Manager Dial Plans

• Understanding Call Flows and Call Legs
• Describing Dial Plan Components
• Endpoint Addressing and Call Routing Overview
• Implementing Class of Service
• Call Coverage

Module 6: Audio and Video Conferencing and Music on Hold

• Describing Media Resources
• Annunciators and MOH
• Implementing Conference Bridges

Module 7: Cisco Unity Connection Users, Mailboxes and Basic Call Management

• Understanding Cisco Unity Connection
• Integrating Cisco Unity Connection with Cisco Unified Communications Manager
• Configuring CUC Users, Templates and CoS
• Configuring the Cisco Unity Connection System
• Implementing Cisco Unity Connection Dial Plan and Call Management
• Configuring Unified Messaging
• Troubleshooting Cisco Unity Connection

This is an introductory course. Familiarity with relevant technologies is recommended but not required.

• Administrators who need to perform MACDs (Moves, Adds, Changes and Deletes).
• Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks and needing a better understanding of multisite administration in North America.