ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic v12.5/14.x

You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, Meet Me conferencing, and shared lines and barge, as well as access to CUCM user web pages. Configuring voice mail accounts for users, building a Jabber Client, and managing licenses using Prime License Manager with Cisco Unified Communications Manager v12.5/14.x are also incorporated in this course.

You will gain a basic understanding of the route patterns that are used for dialing and Class of Service, controlling who can dial where, such as internal, local, long distance, and so forth.

The lab environment features a fully configured cluster with Headquarters and PSTN sites. A complete dial plan, including Class of Service, is deployed using the most recent CUCM features supporting simpler dial plan configuration. Our Unified Communications (UC) courses provide a simulated PSTN, enabling you to gain an understanding of the North American Numbering Plan (NANP) and the concepts associated with a variable-length on-net dial plan supporting multiple sites with overlapping extensions. In this class, the dial plan is preconfigured and allows you to apply Class of Service to phones and lines and to test calling to 3-digit, 7-digit, 10-digit, 11-digit, and international route patterns.

Interested to know more about ACUCW1? Contact us to discuss course customization: we can design a custom course for you covering the material you need covered in the time you have available.

Module 1: Introduction to Cisco Unified Communications

• Understanding Components of Cisco Unified Communications Solutions
• Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Understanding User Interfaces

• Understanding Administrator Interfaces
• Understanding End-User Interfaces

Module 3: End User Configuration

• Understanding End-User Characteristics
• Understanding End-User Implementation

Module 4: Endpoint Configuration and Native Presence

• Understanding Endpoint Characteristics
• Understanding Endpoint Implementation
• Configuring Native Unified Communications Manager Native Presence

Module 5: Understanding Cisco Unified Communications Manager Dial Plans

• Understanding Call Flows and Call Legs
• Describing Dial Plan Components
• Endpoint Addressing and Call Routing Overview
• Implementing Class of Service
• Call Coverage

Module 6: Audio and Video Conferencing and Music on Hold

• Describing Media Resources
• Annunciators and MOH
• Implementing Conference Bridges

Module 7: Cisco Unity Connection Users, Mailboxes and Basic Call Management

• Understanding Cisco Unity Connection
• Integrating Cisco Unity Connection with Cisco Unified Communications Manager
• Configuring CUC Users, Templates and CoS
• Configuring the Cisco Unity Connection System
• Implementing Cisco Unity Connection Dial Plan and Call Management
• Configuring Unified Messaging
• Troubleshooting Cisco Unity Connection

This is an introductory course. Familiarity with relevant technologies is recommended but not required.

• Administrators who need to perform MACDs (Moves, Adds, Changes and Deletes).
• Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks and needing a better understanding of multisite administration in North America.