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ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic v12.5/14.x

SS Course: GK100627

Course Overview

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The Global Knowledge companion course to ACUCW1 is ACUCW2. This latter course is an advanced administrative course focused on infrastructure deployment. The pre-configured environment used as the starting point for ACUCW1 is created from scratch in the ACUCW2 course. These two courses together provide coverage of both multi-site deployment and administration.

Interested in some parts of ACUCW1 and ACUCW2? Contact us to discuss course customization: we can design a custom course for you covering the material you need covered in the time you have available.

                                                                  

Scheduled Classes

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04/22/24 - GVT - Virtual Classroom - Virtual Instructor-Led
05/13/24 - GVT - Virtual Classroom - Virtual Instructor-Led
05/20/24 - GVT - Virtual Classroom - Virtual Instructor-Led
06/03/24 - GVT - Virtual Classroom - Virtual Instructor-Led
06/10/24 - GVT - Virtual Classroom - Virtual Instructor-Led
07/08/24 - GVT - Virtual Classroom - Virtual Instructor-Led
07/29/24 - GVT - Virtual Classroom - Virtual Instructor-Led
08/05/24 - GVT - Virtual Classroom - Virtual Instructor-Led
08/12/24 - GVT - Virtual Classroom - Virtual Instructor-Led
08/19/24 - GVT - Virtual Classroom - Virtual Instructor-Led
09/16/24 - GVT - Virtual Classroom - Virtual Instructor-Led
09/23/24 - GVT - Virtual Classroom - Virtual Instructor-Led
09/30/24 - GVT - Virtual Classroom - Virtual Instructor-Led
10/21/24 - GVT - Virtual Classroom - Virtual Instructor-Led
10/28/24 - GVT - Virtual Classroom - Virtual Instructor-Led
11/04/24 - GVT - Virtual Classroom - Virtual Instructor-Led
11/18/24 - GVT - Virtual Classroom - Virtual Instructor-Led
12/02/24 - GVT - Virtual Classroom - Virtual Instructor-Led

Outline

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Module 1: Introduction to Cisco Unified Communications

  • Understanding Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Understanding User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Module 3: End User Configuration

  • Understanding End-User Characteristics
  • Understanding End-User Implementation

Module 4: Endpoint Configuration and Native Presence

  • Understanding Endpoint Characteristics
  • Understanding Endpoint Implementation
  • Configuring Native Unified Communications Manager Native Presence

Module 5: Understanding Cisco Unified Communications Manager Dial Plans

  • Understanding Call Flows and Call Legs
  • Describing Dial Plan Components
  • Endpoint Addressing and Call Routing Overview
  • Implementing Class of Service
  • Call Coverage

Module 6: Audio and Video Conferencing and Music on Hold

  • Describing Media Resources
  • Annunciators and MOH
  • Implementing Conference Bridges

Module 7: Cisco Unity Connection Users, Mailboxes and Basic Call Management

  • Understanding Cisco Unity Connection
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring CUC Users, Templates and CoS
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection

    Prerequisites

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    This is an introductory course. Familiarity with relevant technologies is recommended but not required.

      Who Should Attend

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      • Administrators who need to perform MACDs (Moves, Adds, Changes and Deletes).
      • Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks and needing a better understanding of multisite administration in North America.