CLICA-Implementing Cisco Collaboration Applications v1.2

The CLICA - Implementing Cisco Collaboration Applications v1.1 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco Unified IM & Presence, Cisco Unity Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems.

This course is eligible for 40 Continuing Education Credits (ILT & ELT Modality).

• Configuring and Troubleshooting Cisco Unity Connection Integration
• Configuring and Troubleshooting Cisco Unity Connection Call Handlers
• Troubleshooting Cisco Unity Connection
• Configuring and Troubleshooting Cisco Unity Express
• Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
• Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
• Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
• Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
• Troubleshooting Cisco Unified Communications Manager IM and Presence Service
• Integrating Cisco Unified Attendant Console Advanced
• Implementing Call Recording and Monitoring

Before taking this course, you should have the following knowledge and skills:

• Basic understanding of networking technologies
• Basic understanding of voice and video
• Cisco Unified Communications Manager experience including single-site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks

• Network architect
• Network designer
• Network engineer
• Network manager
• Network administrator