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ITIL 4 Strategist: Direct, Plan and Improve

SS Course: GK100440

Course Overview

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This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a learning and improving IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL 4 best practice service value system featured in the latest guidelines.

As part of this course, all candidates will receive an exam voucher for the ITIL Strategist: Direct, Plan and Improve exam through Peoplecert. As of February 1, 2022, all exams will be administered in an online proctored format only. Exams can be scheduled at www.peoplecert.org.

ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

                                                                  

Scheduled Classes

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07/22/24 - GVT - Virtual Classroom - Virtual Instructor-Led
08/19/24 - GVT - Virtual Classroom - Virtual Instructor-Led
09/23/24 - GVT - Virtual Classroom - Virtual Instructor-Led
10/07/24 - GVT - Virtual Classroom - Virtual Instructor-Led
12/16/24 - GVT - Virtual Classroom - Virtual Instructor-Led
02/03/25 - GVT - Virtual Classroom - Virtual Instructor-Led

Outline

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  • Understand the following key terms:
    • Direction
    • Planning
    • Improvement
    • Operating Model
    • Methods
    • Risks
    • Scope of control
  • Understand the differences between the following key concepts:
    • Vision and Mission
    • Strategy, Tactics and Operations
    • Governance compliance and management
    • Policies, Controls and Guidelines
  • Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement
  • Identify the scope of control and within this:
    • Know how to cascade goals and requirements
    • Know how to define effective policies, controls and guidelines
    • Know how to place decision-making authority at the correct level
  • Know how to ensure that controls are sufficient, but not excessive
  • Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
  • Know how to identify assessment objectives, outputs, requirements and criteria
  • Know how to select an appropriate assessment method for a particular situation
  • Know how to define and prioritize desired outcomes of an improvement
  • Know how to build, justify and advocate for a business case
  • Know how to conduct:
    • Improvement reviews
    • Analysis of lessons learned
  • Know how to embed continual improvement at all levels of the SVS
  • Understand the nature, scope and potential benefits of organizational change management
  • Know how to use the key principles and methods of Communication & OCM
    • Identify and manage different types of stakeholders
    • Effectively communicate with and influence others
    • Establish effective feedback channels
  • Know how to establish effective interfaces across the value chain
  • Know how to define indicators and metrics to support objectives
  • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
  • Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
    • Addressing the 4 dimensions
    • Applying the guiding principles
    • Value stream mapping
    • Optimization of workflow
    • Elimination of waste
    • Ensuring & utilizing feedback

    Prerequisites

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    Delegates must hold ITIL4 Foundation certification.

      Who Should Attend

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      • Individuals continuing of their journey in service management
      • ITSM managers and aspiring ITSM managers
      • Managers of all levels involved in shaping direction and strategy or developing a continually improving team