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Microsoft 365 Identity and Services (MS-100T00)

SS Course: GK100105

Course Overview


In Microsoft 365 tenant and service management, you will examine all the key components that must be planned for when designing your Microsoft 365 tenant. Once this planning phase is complete, you will learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, and security groups. Finally, you will learn how to manage your tenant, which includes the configuration of tenant roles and managing your tenant health and services. With your Microsoft 365 tenant now firmly in place, you will examine the key components of Microsoft 365 management. This begins with an overview of Microsoft 365 product functionality, including Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Power Platform, and device management. You will then transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity. Finally, you will examine how to manage user-driven client installations of Microsoft 365 Apps for enterprise deployments. The course concludes with an in-depth examination of Microsoft 365 identity synchronization, with a focus on Azure Active Directory Connect. You will learn how to plan for and implement Azure AD Connect, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multi-factor authentication and self-service password management. This section wraps up with a comprehensive look at implementing application and external access. You will learn how to add and manage applications in Azure Active Directory, including how to configure multi-tenant applications. You will then examine how to configure Azure AD Application Proxy, including how to install and register a connector and how to publish an on-premises app for remote access. Finally, you will examine how to design and manage solutions for external access. This includes licensing guidance for Azure AD B2B collaboration, creating a collaborative user, and troubleshooting a B2B collaboration.


Scheduled Classes




Module 1 : Plan your tenant in Microsoft 365

  • Determine which Microsoft 365 subscription offerings best suit your organization s requirements.
  • Identify which Microsoft 365 component services satisfy your organizational needs.
  • Identify the steps to successfully create a tenant for Microsoft 365.

Module 2 : Plan your on-premises infrastructure for Microsoft 365

  • Prepare your organization to transition its on-premises deployment to Microsoft 365.
  • Estimate your network's bandwidth.
  • Describe best practices to employ when integrating your network to Microsoft 365.
  • Identify the deployment strategies your company can use when implementing Microsoft 365 services.
  • Prepare your Active Directory forest for directory synchronization.

Module 3 : Plan your identity and authentication solution for Microsoft 365

  • Describe authentication behavior for Office client apps when they connect to Exchange Online, SharePoint Online, and Skype for Business Online.
  • Explain how multi-factor authentication is supported in a Microsoft 365 deployment.
  • Create a plan for directory synchronization and Azure AD Connect Pass-through authentication.
  • Explore how password hash synchronization supports cloud authentication.
  • Describe the issues, benefits, and best practices when implementing federated authentication using Active Directory Federation Services.
  • Plan for Azure AD single sign-on.

Module 4 : Plan your supporting infrastructure for Microsoft 365

  • Determine the best email migration or coexistence strategy for your organization.
  • Create a file storage and collaboration strategy that is resilient and reliable.
  • Prepare your organization to achieve the best experience using Microsoft Teams.

Module 5 : Plan hybrid requirements for your Microsoft 365 deployment

  • Identify key considerations when planning a hybrid Exchange environment.
  • Understand how planning your choices will affect your hybrid deployment.
  • Describe the key planning options when designing a hybrid SharePoint environment.
  • Identify the primary features of a hybrid deployment.
  • Identify the infrastructure requirements for setting up a hybrid Skype for Business environment.

Module 6 : Plan your migration to Microsoft 365

  • Plan your organization's migration strategy to Microsoft 365.
  • Analyze your organization's Active Directory and plan any necessary clean-up using the ID Fix tool.
  • Determine which migration strategy to use to move your organization's mail, calendar, and contact information to the cloud.
  • Describe the performance and network issues to consider when planning your organization's migration strategy.

Module 7 : Configure your Microsoft 365 experience

  • Configure your company s organization profile, which is essential for setting up for your company s tenant.
  • Maintain minimum subscription requirements for your company.
  • Manage your services and add-ins by assigning more licenses, purchasing more storage, and so on.
  • Create a checklist that enables you to confirm your Microsoft 365 tenant meets your business needs.

Module 8 : Manage user accounts and licenses in Microsoft 365

  • Identify which user identity model best suited for your organization.
  • Create user accounts from both the Microsoft 365 admin center and Windows PowerShell.
  • Manage user accounts and licenses in Microsoft 365.
  • Recover deleted user accounts in Microsoft 365.
  • Perform bulk user maintenance in Azure Active Directory.

Module 9 : Manage groups in Microsoft 365

  • Describe the various types of groups available in Microsoft 365.
  • Create and manage groups using the Microsoft 365 admin center and Windows PowerShell.
  • Create and manage groups in Exchange Online and SharePoint Online.

Module 10 : Add a custom domain in Microsoft 365

  • Identify the factors that must be considered when adding a custom domain to Microsoft 365.
  • Plan the DNS zones used in a custom domain.
  • Plan the DNS record requirements for a custom domain.
  • Add a custom domain to your Microsoft 365 deployment.

Module 11 : Configure client connectivity to Microsoft 365

  • Describe how Outlook uses Autodiscover to connect an Outlook client to Exchange Online.
  • Identify the DNS records needed for Outlook and other Office-related clients to automatically locate the services in Microsoft 365 using the Autodiscover process.
  • Describe the connectivity protocols that enable Outlook to connect to Microsoft 365.
  • Identify the tools that can help you troubleshoot connectivity issues in Microsoft 365 deployments.

Module 12 : Configure administrative roles in Microsoft 365

  • Describe the Azure RBAC permission model used in Microsoft 365.
  • Describe the most common Microsoft 365 admin roles.
  • Identify the key tasks performed by users who are assigned to the common Microsoft 365 admin roles.
  • Delegate admin roles to partners.
  • Manage permissions using administrative units in Azure Active Directory.
  • Elevate privileges to access admin centers by using Azure AD Privileged Identity Management.

Module 13 : Manage tenant health and services in Microsoft 365

  • Monitor your organization's Microsoft 365 service health in the Microsoft 365 admin center.
  • Develop an incident response plan to deal with incidents that may occur with your Microsoft 365 service.
  • Request assistance from Microsoft to address technical, pre-sales, billing, and subscription support issues.

Module 14 : Deploy Microsoft 365 Apps for enterprise

  • Describe the Microsoft 365 Apps for enterprise functionality.
  • Configure the Readiness Toolkit.
  • Plan a deployment strategy for Microsoft 365 Apps for enterprise.
  • Complete a user-driven installation of Microsoft 365 Apps for enterprise.
  • Identify the mechanisms for managing centralized deployments of Microsoft 365 Apps for enterprise.
  • Deploy Microsoft 365 Apps for enterprise with the Office Deployment Toolkit.
  • Deploy Microsoft 365 Apps for enterprise using group policy.
  • Describe how to manage Microsoft 365 Apps for enterprise updates.
  • Determine which update channel and application method applies for your organization.

Module 15 : Analyze your Microsoft 365 workplace data using Microsoft Viva Insights

  • Identify how Microsoft Viva Insights can help improve collaboration behaviors in your organization.
  • Discover the sources of data used in Microsoft Viva Insights.
  • Explain the high-level insights available through Microsoft Viva Insights.
  • Create custom analysis with Microsoft Viva Insights.
  • Summarize tasks and considerations for setting up Microsoft Viva Insights and managing privacy.

Module 16 : Explore Exchange Online as a Microsoft 365 Enterprise Administrator

  • Describe how mail flows through a Microsoft 365 deployment
  • Describe the most common recipient types that are available in Exchange Online
  • Manage anti-malware and anti-spam policies in Exchange Online
  • Describe migration and coexistence strategies and understand the differences between them
  • Select the right mail migration strategy for your organization
  • Determine when you want to change the DNS MX record for a domain in a Microsoft 365 migration to point to Exchange Online
  • Describe the different ways to migrate mailboxes to Microsoft 365 in a hybrid Exchange environment

Module 17 : Explore SharePoint Online as a Microsoft 365 Enterprise Administrator

  • Determine the out-of-the-box permission levels that your organization should use in SharePoint Online when creating sites and segregating and restricting access to content that is considered confidential or proprietary
  • Plan a migration strategy to migrate file shares to SharePoint Online and OneDrive
  • Identify the options available in SharePoint Online to maintain and recover content that has either been deleted or misplaced in your organization's intranet
  • Describe the different options that provide anti-malware protection in SharePoint Online
  • Plan a hybrid SharePoint Online deployment

Module 18 : Explore Microsoft Teams as a Microsoft 365 Enterprise Administrator

  • Describe basic Teams functionality and the infrastructure that supports its goals
  • Describe how Teams compares to the other collaboration apps in Microsoft 365
  • Provide Teams access by managing user licenses in the Microsoft 365 admin center and PowerShell
  • Describe the functionality provided by Guess access in Microsoft Teams
  • Describe audio conferencing functionality that is available in Microsoft Teams
  • Assign an audio conferencing license and a conference ID to each user to support audio conferencing
  • Manage user settings for audio conferencing
  • Select a voice solution using Microsoft Teams Phone
  • Manage your organizational settings in Microsoft Teams

Module 19 : Explore Microsoft Power Platform as a Microsoft 365 Enterprise Administrator

  • Describe what the Microsoft Power Platform is
  • Identify the components that make up the Microsoft Power Platform product family
  • Implement the Microsoft Power Platform Center of Excellence starter kit
  • Describe the basic features of the Microsoft Power Platform admin center
  • Describe the Microsoft Power Platform security model

Module 20 : Create apps as a Microsoft 365 Enterprise Administrator with Power Apps

  • Describe Power Apps functionality, including its business impact and primary components
  • Manage the Power Apps environment in the Power Apps admin center and with Windows PowerShell
  • Describe how Power Apps connects to data sources
  • Create, test, and monitor a canvas Power App
  • Run canvas and mobile Power Apps

Module 21 : Create flows as a Microsoft 365 Enterprise Administrator with Power Automate

  • Describe what Power Automate is and how it is used by organizations
  • Describe the types of flows you can create and the basic structure of flows
  • Administer Power Automate licensing and environments
  • Describe how flows connect to data sources
  • Build a basic flow using Power Automate
  • Run a flow in Power Automate, Teams, and SharePoint

Module 22 : Create reports and dashboards as a Microsoft 365 Enterprise Administrator with Power BI

  • Describe what Power BI is and how it's used by organizations
  • Describe how Power BI connects to data sources
  • Build and share a basic Power BI report and dashboard
  • Administer Power BI permissions, licensing, and row level security

Module 23 : Create chatbots as a Microsoft 365 Enterprise Administrator with Power Virtual Agents

  • Explain the purpose of Power Virtual Agents within the Power Platform.
  • Explain how Power Agents enable teams to easily create powerful bots.
  • Describe key features of Power Virtual Agents.
  • Create a bot using Power Virtual Agents.

Module 24 : Explore identity synchronization

  • Describe the Microsoft 365 authentication and provisioning options
  • Explain directory synchronization
  • Explain how Azure AD Connect enables coexistence between your on-premises Active Directory environment and Microsoft 365

Module 25 : Prepare for identity synchronization to Microsoft 365

  • Identify the tasks necessary to configure your Azure Active Directory environment.
  • Plan directory synchronization to synchronize your on-premises Active Directory objects to Azure AD.
  • Identify the features of Azure AD Connect sync and Azure AD Connect Cloud Sync.
  • Choose which directory synchronization best fits your environment and business needs.

Module 26 : Implement directory synchronization tools

  • Configure Azure AD Connect prerequisites
  • Set up Azure AD Connect and Azure AD Connect Cloud Sync
  • Monitor synchronization services using Azure AD Connect Health

Module 27 : Manage synchronized identities

  • Ensure your users synchronize efficiently
  • Deploy Azure AD Connect
  • Manage groups with directory synchronization
  • Use Azure AD Connect Sync Security Groups to help maintain directory synchronization
  • Configure object filters for directory synchronization
  • Troubleshoot directory synchronization using various troubleshooting tasks and tools

Module 28 : Manage secure user access in Microsoft 365

  • Manage user passwords
  • Describe pass-through authentication
  • Enable multifactor authentication
  • Describe self-service password management
  • Implement Azure AD Smart Lockout
  • Implement entitlement packages in Azure AD Identity Governance
  • Implement conditional access policies
  • Create and perform an access review

Module 29 : Implement applications in Azure AD

  • Register an application or service within your Azure AD tenant
  • Update an application within the Azure AD consent framework
  • Modify the configuration of a single-tenant application to make it a multi-tenant application
  • Manage OAuth application requests
  • Monitor app governance for OAuth-enabled apps

Module 30 : Configure Azure AD Application Proxy

  • Describe the benefits of Azure AD Application Proxy, the type of applications that work with it, and how it works
  • Identify Azure AD Application Proxy prerequisites
  • Install and register a connector and verify that it installed correctly
  • Publish an on-premises app for remote access and test the published app to verify that it functions correctly

Module 31 : Explore solutions for external access

  • Identify the features of external access with Azure Active Directory B2B collaboration.
  • Explain the difference between Microsoft 365 external access and Azure Active Directory B2B collaboration.
  • Explain the attributes of a collaborative user.
  • Demonstrate Azure Active Directory B2B collaboration.
  • Identify the differences between external access and guest access using Microsoft Teams.
  • Describe usage scenarios for Customer Lockbox requests.



    Before attending this course, students must have:

    • Completed a role-based administrator course such as Messaging, Teamwork, Security and Compliance, or Collaboration.
    • A proficient understanding of DNS and basic functional experience with Microsoft 365 services.
    • A proficient understanding of general IT practices.

      Who Should Attend


      This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 role-based administrator certification paths.