Email Filtering FAQs

Email Filtering

1. How much does it cost?

The cost is based on the number of mail boxes, see the chart below for pricing. In addition there is a one-time set up fee of $75 (does not include entering in email addresses)

2. How does it work?
Unlike other solutions that filter email at the desktop, server or gateway, Email Filtering is positioned between the Internet and your corporate network, creating a secure wall around your email system that extends to the email entry point - the Internet. All incoming email is routed through Email Filtering's secure data centers and scanned by their sophisticated heuristic-rules engine, which analyzes every part of an email message - from the IP address of the sender to the message content. This process is executed in a highly secure, automated environment that prevents anyone from viewing legitimate email. And good email is not stored to disk. Perimeter Manager provides tools that make it easy for administrators or end-users to review quarantined email, accept messages they would like to receive and create their own white lists and black lists.

3. Will it delay my e-mail?
You should not notice a delay in message delivery.

4. Is it difficult to set up?
No, If your domain is not hosted by System Source, a few simple changes to you mail exchange (MX) records are required.

If your domain is hosted by System Source, we take care of setting your organization up.

You then just add the users in your organization, set your organizational defaults, and you are ready to go!

Allow 5 business days for us to contact you and set up your account.

5. How do I use it?
Once an individual user is set up, they can manage their own Email Filtering account through a convenient web-based console. Users have the flexibility to review quarantined emails and customize filter settings as permitted by the organizations administrator. Simply set your account as a favorite in your web browser, and your Email Filtering account is just a click away!

6. Can you block certain addresses or domains so they never get through?
Absolutely! Email Filtering offers a “blacklist” feature that each user can set up from their web-based console. Simply add the domain or address you do not want to receive mail from and that sender or domain will be blocked from your account.

Email Filtering also offers a “white list” feature that users can set up so that any e-mail from a domain or address will automatically be delivered to your inbox.

7. How long are messages in my Email Filtering mail box saved?
Messages are saved for your review for fourteen (14) days. After that, Email Filtering will delete them from your account.

8. Why do we offer Symantec Anti Virus Gateway services when Email Filtering has an anti virus component?
While Email Filtering has a very aggressive anti-virus component, its filtering and anti virus protection is user based. That is to say that if a mailbox on your system is not set up as a Email Filtering user, Email Filtering does not filter traffic to it. Organizations where there is high turnover or frequent user additions could be vulnerable if a new user or account was not set up. The Symantec Gateway service is not user specific and as such monitors ALL traffic from the Internet adding an additional layer of protection to your organization.

9. What if I have multiple e-mail domains? ie. name@company.com and name@company.net
Generally no additional costs are associated with multiple email domains. However, contact internet-sales@syssrc.com to be sure.

If you have more questions please contact the Internet Sales Team at 410.771.5544 to discuss your email filtering needs in person.