Time & Materials

System Source has offered computer service and support since 1981. Over 30,000 computer users rely on System Source support and service annually.

Menu of Services

Support Network and Operating System Support -Certified engineers provide troubleshooting, analysis, design and consulting.

7x24 Support and Service - After-hour services include server maintenance, internet bandwidth and network support. Rental equipment is also available.

Desktop Support - Help desk engineers provide application support and help desk analysis.

Service - Manufacturer certified technicians provide warranty repairs. We are an authorized service provider for leading computer manufacturers including IBM and HP. In 2005, 2006 and 2007, HP awarded System Source the Premier status for excellence in service metrics and customer satisfaction. Economical warranty upgrades may be purchased to extend the manufacturers' warranty.

System Source Benefits

Employee Development and Training - All personnel are full-time employees and are rigorously interviewed prior to starting their System Source career paths. System Source invests 10 hours a month in training for each engineer.

Flexibility - Services may be purchased individually or combined to outsource complete IS functions. Custom service level agreements are available.

Reporting - Call status and history may be tracked on our extranet and includes "time to fix" management reporting.

Easy Dispatch - Full time dispatchers provide immediate access to all System Source technical resources.

Lower Administrative Costs - Support and Service retainers, maintenance contracts, and summary billing statements provide streamlined billing.

Single Point of Contact - We offer a single point of contact and accountability for local and national service, support and installations. A single point of contact coordinates internet, training, procurement, rental, service, support and consulting.

Experience - System Source has provided system integration services for 26 years. Our technicians average 7 years of industry experience.

Top Manufacturer Certifications - Our 60 technicians and engineers hold the following certifications:

• Altiris Certified Professional, Engineer and Consultants
• Cisco Certified Network Professional
• Cisco Certified Design and Network Associates
• Cisco Security/VPN Specialization
• Citrix Certified Enterprise Administrator
• CompTia A+, Network+, Server+, Security+, Project+, INET+, Linux+
• HP Master Accredited System Engineer
• HP Storageworks
• MCSE+Internet
• Microsoft Certified Desktop Support Technician
• Microsoft Certified Systems Administrator
• Microsoft Certified Systems Engineer
• Novell Certified Directory Expert
• Novell Master Certified Engineer
• Microsoft Certified Trainer
• Red Hat Certified Engineer
• Raritan Command Center Certified
• Security Certified Network Professional