Course Overview
TOPScheduled Classes
TOPWhat You'll Learn
TOPIn this course, you will organize and write effective business documents.
You will:
- Identify techniques to write effective business communication.
- Write electronic communication that is clear, concise, and appropriate in a business context.
- Apply the writing principles you have studied to specific business situations and learn to address the needs of a particular audience.
- Use your writing and diplomatic skills to create formal business letters.
- Use basic persuasive strategies that will allow you to plan and deliver effective proposals.
Outline
TOPLesson 1: Writing Effective Business Communication
Topic A: Write Strong Sentences
Topic B: Organize Your Content
Topic C: Analyze Your Audience
Lesson 2: Writing Email and Other Electronic Communication
Topic A: Write an Email
Topic B: Write Instant Messages and Text Messages
Lesson 3: Writing Common Business Documents
Topic A: Write an Internal Announcement
Topic B: Write a Routine Request
Topic C: Write a Response to Routine Requests
Topic D: Write a Complaint
Topic E: Write a Positive Response to Customer Complaints
Topic F: Write Bad-News Messages
Lesson 4: Writing a Business Letter
Topic A: Write a Business Letter
Topic B: Write a Thank-You Letter
Lesson 5: Writing Business Proposals
Topic A: Persuade Your Audience
Topic B: Write an Executive Summary
Topic C: Use Visuals
Prerequisites
TOPTo ensure your success, we recommend you have some level of work experience in any of a variety of organizational settings, and general end-user computer and Internet skills. You may wish to take the following Logical Operation courses or have equivalent knowledge:
- Grammar Essentials (Second Edition)
- Microsoft® Office Word 2016: Part 1 (Desktop/Office 365™)
- Microsoft®Office Outlook® 2016: Part 1 (Desktop/Office 365™)